Does products of Ephemere are alcohol-based perfume?Read more

Ephemere Parfum is an alcohol-based product.

Does products of Ephemere have quality certification?Read more

Products of Ephemere are Thailand FDA-Approval product as well as made under IFRA Certified requirements.

Do we ship internationally?Read more

Yes, we ship our products internationally; however, within the territories where alcohol-based products can be shipped to.

What are the methods of delivery?Read more

Standard Delivery via Thailand Post service or
Express Delivery via Thailand Post EMS service or Kerry Delivery
LineMan (available only for Bangkok, Thailand)

What are the methods of payment?Read more

We accepted VISA, MASTERCARD credit card payment via Paypal.
We also accept bank transfer; however, this option is available only for domestic purchase.

What are return/refund policies of order(s)?Read more

We only accept a return of any order; reason being the fault of product quality. We will be responsible for any incurred expenses regarding return of the product.
With the return product, you will receive a store credit and it cannot be exchanged to cash.
We do accept exchange of product only within the same categories (product line and price point)

Can a cancellation be done once the order has been made?Read more

If you wish to cancel your order, it has to be done before the order has been confirmed. Otherwise, the order 'cannot' be cancelled.

Can you make a change to a shipping address after the order has been confirmed?Read more

An adjustment to order that has been confirmed cannot be made. Please make sure that the shipping address you provide are correct to avoid any lost of the product during delivery.